BPO TO BPM - A story to tell - page 28-29

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What the Future Holds:
Global Law Enforcement Agencies / Consumer
Protection GroupsMember CompaniesGeneral Public
Whistleblowing team will categorize and analyze
the complaints received and present them for
investigationGovernance over complaints received
Body set up under the auspices of DeITY in the
Central Government will lead and co-ordinate with all
governmental agencies for investigating the complaint
POLICE
FIU
CERT
CBI
DOT
The Task Force recommends
a multi-pronged approach to
address the issue at hand:
Prevention
• Means to implement internal
controls across companies
such as smartphone free
environment that reduce the
possibility of data leakages from
legitimate businesses that allow
for fraudsters to make cold calls
to unsuspecting victims.
• Provide an avenue for
reporting of unscrupulous
operators/suspicious activities
to a credible nominated
body that is responsible for
acting upon such complaints.
Investigation and Response
• Recommend review of existing
mechanisms that allow for
efficient cross-border exchange
of information /evidence as
well as result in thorough
investigations and rapid action
against offenders.
CIPTF Recommendations:
Detection / Reporting
CIPTF REPORT
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