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BPM SUMMIT 2016
Enterprises need to redesign their processes and the
opportunities to truly be effective and impactful for desired
business outcomes are stronger now than they have ever
been. September of 2016 saw the NASSCOM BPM Strategy
Summit kicking off to a rather interesting start with leading
CEOs and analysts sharing their perspectives. Held from
The Summit started with a welcome address and was witness
to some rather insightful discussions focusing on how a great
business could be built around a great idea and factors that go
into making it successful. Digital strategy was also a recurring
key theme, especially with regard to operational structure. A
session on Business Process Services as the next big evolution
was clearly the need of the hour and it didn’t disappoint. Panel
discussions on digital business services and customer service
for millennials focussed on doing away with scripted customer
service and create a personalised connect. It threw light on how
digital business services actually work. A debate on ‘Writing Off
Legacy’ marked the end of day one of the summit.
Day two began with the registration and networking and a panel
discussion on ‘Cognitive Automation’. A summit on BPM would
be incomplete without a discussion on the ‘Impact of Brexit’ on
the industry. The current and future state of the BPM was also
discussed at length. A panel discussion on ‘Design Thinking’
threw light on the ever evolving business process industry.
The Summit ended with a celebrity keynote by sports personality
Javagal Srinath.
The NASSCOM BPM
Partnership Awards
The NASSCOM BPM Partnership Award recognize
customer organizations who have embraced the
concept of partnering as a key business strategy. This
year’s winners include:
• Award for International Excellence- British Gas
• Award for Innovation- Mondelez International Inc.
• Award for International Innovation- Verizon
Communications Limited
• Award for International Excelence- Office
Depot Inc.
• Award for International Excellence- Lytx
• Award for Domestic Excellence- Tata Sky Limited
September 22 to September 23, 2016 at the Leela Palace in
Bangalore, the key themes discussed in the summit ranged
from reimagining business processes to meeting client
needs, embracing automation and cognitive computing,
applying insights from integrated data and managing digital
data across a service chain.
The summit was a great opportunity to invite global leaders
to showcase their thought leadership. It also was an excellent
platform for brand awareness and visibility and to connect
with key decision makers.
The esteemed speakers headlining the sessions included
Naozer Dalal, COO, Tata Business Support Services Limited;
Raman Roy, Vice Chairman, NASSCOM; CP Gurnani,
Chairman, NASSCOM; Vikash Jain, The Boston Consulting
Group, Partner & Director, Aruna Jayanthi, CEO & Member
of the Group Executive Committee, Capgemini Business
Services, Keshav Murugesh, Group Chief Executive Officer,
WNS Global Services and Hans-Christian Boos, CEO &
Founder, Arago.
The NASSCOM BPM Strategy
Summit 2016
Dedicated to the alignment of BPM strategy, the NASSCOM BPM Strategy Summit 2016 held in Bangalore celebrated the maturing
era of BPM.
Award for International Innovation- Verizon Communications Limited Award for International Excelence- Office Depot Inc.
Award for International Excellence- British Gas
Award for Innovation- Mondelez International Inc.
